Subsanacion - Submitting documents

During the internal review of any application submitted via the Migraciones Agencia Digital, Migraciones may determine that a required document is missing, that an uploaded document does not meet their requirements, or that an additional document is needed. In such cases, you will receive a notification in your Buzón Electrónico informing you of the issue and instructing you to submit the missing or corrected document.

The procedure used to submit documents after such a request is called Subsanación. Depending on the type of application you submitted, there are two different ways to provide the requested documents:

• via the Subsanación option on the Agencia Digital, or
• via the Mesa de Partes.

Which option applies depends on the administrative procedure you originally applied for.

Content overview

• Submitting documents on the Agencia Digital
  
  • Introduction
  • How to upload additionally requested documents on the Agencia Digital
• Submitting documents via the Mesa de Partes
  
  • Introduction
  • How to upload additionally requested documents via the Mesa de Partes

Submitting documents on the Agencia Digital

Introduction:

For most applications, using the Agencia Digital is the correct and intended way to submit additional documents requested by Migraciones.

So, if you applied for

• a temporary or resident visa (specifically a Cambio de Calidad Migratoria),
• a visa extension,
• the renewal of your carné, or
• a similar standard procedure

and Migraciones sends you a notification stating that a document is missing, unreadable, incomplete, or not submitted in the required form (for example, missing an Apostille or a translation), then you must upload the requested document via the Subsanación option on the Agencia Digital.

The process is straightforward and explained step by step below.

Please note:

Read the notification from Migraciones very carefully. In most cases, you are given only five (5) days to submit the requested document.

Notifications sent to your Buzón Electrónico are considered officially delivered. If you fail to respond within the given deadline, your application may be dismissed.

So, don’t waste time: prepare the requested document as a PDF (maximum size: 3 MB) and submit it as soon as possible.

If you applied for a visa (specifically a Cambio de calidad migratoria) or for a visa extension and you are unable to submit the document within the deadline, you must still respond. In this case, you can request an extension of time to submit the document later. This procedure is called Solicitud de ampliación de plazos and is explained in our article "Extension of a Migraciones deadline".

Extension of a Migraciones deadline

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If Migraciones asks you to submit an additional document during the internal evaluation of an immigration-related application, you are usually give...

How to upload additionally requested documents on the Agencia Digital

Step 1: Access the Migraciones Agencia Digital

Go to the Migraciones Agencia Digital and click on Entrar.

On the next page, select Extranjero and fill in the following fields:

• Documento
  Select the document you used to enter Peru (usually Pasaporte).
• Número de documento
  Enter your passport number.
• Fecha de nacimiento
  Enter your date of birth.
• Nacionalidad
  Select your nationality. Country names are listed in Spanish (for example, EE. UU. for the United States, Alemania for Germany).
• Último movimiento migratorio de entrada
  Enter the date you last entered Peru.
• Código captcha
  Complete the captcha.

Click Verificar.

Step 2: Select Subsanación

You are now on the main page of the Agencia Digital.

• Either use the search bar, or
• Select Subsanación from the menu on the left.

Click on Subsanacion.

Step 3: Enter the details of your application

You are now on the Subsanación page.

Enter the details of your original application:

• Número de trámite
  Enter the Número de trámite (this is the same as the Número de expediente).
• Fecha de trámite
  Enter the date you submitted the application.

Click Siguiente.

Step 4: Upload the requested document(s)

At the top of the next page, you will see an overview of your application, including:

• the type of procedure,
• the Código de trámite (identical to the Número de trámite / expediente),
• the application date,
• your current status, and
• the status you applied for.

Nothing needs to be entered here.

Below, you will find a list of document types that Migraciones may request, as well as an “Otros” option.

• Select the document that applies, or
• choose “Otros” if the requested document is not listed.

Upload the document, accept the terms and conditions, and click Subsanar.

A confirmation message showing the successful upload will appear on the screen.
Download and/or print this confirmation and keep it safe.

Step 5: After uploading the document(s)

At this point, all you can do is wait.

Make sure to regularly check your Buzón Electrónico so you don’t miss further notifications from Migraciones - including, hopefully soon, the approval of your application.

Submitting documents via the Mesa de Partes

Introduction

For certain procedures, such as a visa application from abroad (the so-called Solicitud de visa) or for a naturalization or nationalization appliaction, Migraciones requires that additionally requested documents be submitted via the Mesa de Partes instead of the Subsanación option on the Agencia Digital. 

How to upload additionally requested documents on the Mesa de Partes

Step 1: Access the Migraciones Agencia Digital

Go to the Migraciones Agencia Digital and click on Entrar.

On the next page, select Extranjero and fill in the following fields:

• Documento
  Select the document you used to enter Peru (usually Pasaporte).
• Número de documento
  Enter your passport number.
• Fecha de nacimiento
  Enter your date of birth.
• Nacionalidad
  Select your nationality. Country names are listed in Spanish (for example, EE. UU. for the United States, Alemania for Germany).
• Último movimiento migratorio de entrada
  Enter the date you last entered Peru.
• Código captcha
  Complete the captcha.

Click Verificar.

Step 2: Select Mesa de Partes

On the main page of the Agencia Digital:

• Either click the Mesa de Partes button at the top, or
• select Mesa de Partes from the menu on the left.

Step 3: Enter your personal details

You are now in the Mesa de Partes Virtual.

• Click the circle next to Persona natural.
• Enter your email address and confirm it.
• Enter your mobile phone number.

Accept the terms and conditions and click Siguiente.

Step 4: Submit the requested document(s)

Fill in the fields as follows:

• Under Tipo de solicitud, select Subsanación de Trámites.
• Under Sub-tipo, choose the option that applies.
• Enter the Número de expediente of your original application.

Click on Validar.

• Under Dependencia, select the Migraciones office where you submitted your application.
• In Asunto de solicitud, enter a short, appropriate subject line.
• N° de folio:
  • Enter "1" if you are uploading one document.
  • Enter "2" if you are uploading two documents, and so on.
• Upload the document(s).

Click Registrar.

A confirmation of successful submission will be displayed on your screen. Download and/or print this confirmation and keep it safe.

That’s it. You're done.

Please note: LimaEasy is not a Peruvian government agency, public authority, or law firm. The information provided is based on our best knowledge and is intended as general guidance to help you understand Peruvian immigration regulations and procedures. Regulations, requirements, and administrative practices may change at any time and without prior notice, so we recommend verifying current details with the relevant authorities before acting on this information.

And last but not least: If you notice any inaccuracies or outdated information on this page, please help us keep this guide up to date by leaving a comment below or contacting us via our contact form. Thank you for your support!