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Paying administration charges and processing fees in Peru

Paying administration charges and processing fees in Peru

How to pay fees and charges at a Banco de la Nacion branch and on págalo.pe

All administration charges, processing fees and fines government agencies, public authorities and entities levy in Peru have to be paid at the Banco de la Nacion. While for years this meant standing in long lines at one of the numerous Banco de la Nacion branches, since 2018 you can as well pay online using pagalo.pe.

Content overview:

 

General information about paying charges, fees, and fines in Peru

So today, Peruvians and foreigners can still pay at any branch of the Banco de la Nacion. Additionally, payments can be made at some Banco de la Nacion ATMs and online with any Visa, Master or American Express debit or credit card as well as with the Peruvian Billetera Movil on the pagalo.pe website from a computer or with the pagalo.pe app from a smartphone or tablet.

No matter which way you choose to make your payment you have to know:

  • which authority, for example Migraciones, Reniec, PNP, Labor Ministry, …, charges the fee
  • which code the procedure you want to pay has, for example, 07568  for the Migraciones administrative procedure “Changing of immigration status”; 06637 for a copy of a Peruvian birth or marriage certificate from Reniec; 08141 for the Interpol clearance from the PNP, 05533 for employment contracts of foreigners, …
  • Be aware that with some payment codes you can pay different administrative procedures ("concepto"): with the Migraciones code 07562, for example, you can pay for applying for the permit to sign contracts or for the special travel permit; with the code 05533 from the Labor Ministry you can pay either the approval of your work contract or the approval of the extension or modification of your work contract. So, make sure you pay the right thing and amount.
 

How to pay charges, fees and fines at a Banco de la Nacion branch

Since the introduction of the Banco de la Nacion online payment system pagalo.pe (see below how it works) the lines at the Banco de la Nacion branches aren’t as bad anymore and payments are usually done quite quickly (at least by Peruvian standards).

Once it's your turn, just give the teller the authority, the code and, if applicable, the "concepto" of the administrative procedure you want to pay; If you don't know the code, the staff is usually able to help.

Be aware that an increasing number of branches only accept payments when you first have created a voucher for your payment on pagalo.pe (see below). Payments at ATMs are only possible with a voucher.

Additionally, you will need your passport (foreigners with residency need their carné, Peruvians their DNI) as the payments are registered under your name and passport (CE, DNI) number. Payments made under other names aren’t accepted. So, make sure your name is written as in your passport (or on your CE, DNI) and your passport (CE, DNI) number is correct. If there is only the slightest inconsistency or a little spelling mistake, the payment isn’t accepted later.

Keep the receipt you get safe! Depending on the administrative procedure, you will later need it either to just prove your payment or to enter certain information and numbers on the receipt in online application forms.

 

How to pay charges, fees and fines using pagalo.pe

At the beginning of 2018, the Banco de la Nacion introduced their new online payment system called pagalo.pe. On the website or with the app, you can pay the most common fees of some Peruvian government agencies and public authorities easily and quickly online with any Visa, Master or American Express debit or credit card as well as with the Peruvian Billetera Movil.

Since the introduction, an impressive number of charges can now be paid online and others are constantly added; so before heading to the bank, check on pagalo.pe.

 

How to register on pagalo.pe and create an account

To use the online payment system, you first have to register on the pagalo.pe website or download the app and register there. Don’t use other user accounts to pay your fees as most fees are personal and payments under other users won’t be accepted later.

The registration is super simple. On the website just click on “Ingresar” which you can find on the right upper corner, then click on "Registrate" on the bottom right corner of the pop-up window and enter the information required on the next page.

Register on pagalo.pe
First step to pay fees and administrative charges in Peru is to register on pagalo.pe.

Make sure you use a valid e-mail address you have unrestricted access to. Enter your passport number (CE / DNI number) and your complete (!) name exactly as in your passport (CE / DNI). After clicking “Registrar” you receive an e-mail in which you are asked to confirm your registration. Do so and you are ready to go.

 

How to pay using pagalo.pe or create a voucher to pay at a Banco de la Nacion branch / ATM

To make online payments or to create a voucher to pay in cash, you now only have to log in to your account by clicking on "Registar" and entering your e-mail address and password.

Then click on the search area "¿Que trámite deseas pagar'?" at the top of the page.

Paying fees and administrative charges in Peru on pagalo.pe
To pay using pagalo.pe or to create a voucher for cash payment, after logging in to your account first choose the authority (for example Migraciones, PNP, Reniec, etc.) 

In the drop-down menu, choose the authority, for example, Migraciones, and you will see all administrative procedures, including the codes that you can pay online. Click on the one you want to pay.

Paying fees and administrative charges in Peru on pagalo.pe
Then choose in the drop-down menu the procedure you want to pay (for example 07568 Cambio de calidad migratoria)

As a few codes include different administrative procedures, sometimes you additionally have to choose a “Concepto” on the next page.

Paying fees and administrative charges in Peru on pagalo.pe
On the next page, choose the concepto (for example Cambio de calidad migratoria rentista residente) and enter other required fields

Once you do that, the costs for this procedure appear. Then enter your passport (CE /DNI) number and click on "Agregar a carrito".

On the next page, you see the administrative procedure you have chosen and, if you want to pay more than one tramite, you can add others under "Agregar otro pago". When you are ready, accept the terms and conditions and click "Pagar".

Paying fees and administrative charges in Peru on pagalo.pe
Your "shopping cart" on pagalo.pe

Now you can choose to pay with any Visa, Master or American Express debit or credit card or the Billetera Movil by clicking the corresponding icon. Once the payment is cleared, a receipt is sent to your e-mail address.

Paying fees and administrative charges in Peru on pagalo.pe
Choose your payment method

Or by clicking on the red Banco de la Nacion icon, you can choose to pay in cash at any branch or some ATMs of the Banco de la Nacion with the voucher send to you.

No matter if you make the actual payment with pagalo.pe or at a Banco de la Nacion branch / ATM, keep the receipt you are sent or get safe! You will need it later either just to prove your payment or to enter certain information and numbers on the receipt in online application forms - if you apply for a residence visa, for example.

Be aware that sometimes it might take a few minutes up to an hour or so until the payment is processed. So, give it a bit of time before, for example, applying for your residence visa and entering the details of the receipt on the Agencia Digital.

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  • This commment is unpublished.
    Karlina · 17/11/2022
    hello, I can't seem to pay with a foreign credit card. I live in Canada and have tried with a mastercard and american express. Are you sure you can pay from abroad?
    • This commment is unpublished.
      Sunflower
      • LimaEasy
      · 17/11/2022
      @Karlina Hello Karlina,

      I don't know if you can pay on pagalo.pe when you are abroad. However, the Banco de la Nacion says that you can pay with any Visa, Master or American Express credit or debit card. 

      Anyway, if you are still in Canada, what do you want to pay? Depending on the procedure you have to be in Peru. 

      One option you could try is using a VPN and switch there to Peru. This often helps to access Peruvian websites that won't load from abroad, such as the Interpol page and sometimes the Migraciones Agencia Digital. Perhaps it helps in this case as well.

      Greetings
      Eva
  • This commment is unpublished.
    Savi · 01/09/2022
    Hello Sunflower
    It is so relieving to know that you have many topics in this site. Great work!
    I want to ask if we already paid for a certain code, can we ask for refund? How could it be?
    I followed the code 07567 here : https://www.gob.pe/12881-solicitar-calidad-migratoria-de-formacion-residente, but when i was processing things in agencia virtual, this code did not work. Apparently, the first code was outdated and here the other code 07568 in https://www.gob.pe/12931 could be applied.
    Thank you for your help.

    Regards
    Savi
    • This commment is unpublished.
      Sunflower
      • LimaEasy
      · 02/09/2022
      @Savi Hello Savi,

      thanks for your nice words about LimaEasy.

      No, the first code 07567 isn’t outdated, it’s for a “solicitud de calidad migratoria”, so for applying for a residency which can only be done at a Peruvian consulate. If you are already in Peru, for example, as a tourist, you have to make a “cambio de calidad migratoria”, so, a change of your immigration status from, in your case, tourist to student.

      Anyway, yes, you can get your money for the wrong payment back. There are two current options (and a third “old” one) and as I’m getting error messages when entering my Agencia Digital I can't check properly and I’m not sure which one works.

      Option 1

      Go to the Agencia Digital. On the first page, enter your personal data. On the second page, select “Devolucion de pagos” in the menu on the left (when I enter my Agencia Digital, the point is not there anymore; if it’s the same with you, then see option 2). Then confirm the terms & conditions, enter the data of the person who paid as requested, enter the information of the bank receipt as requested and then complete the form before clicking on registrar. You get a confirmation message on the screen (best make a screenshot) and an e-mail with the “numero de solicitud” is send to you. Go to the Banco de la Nacion with your ID and the e-mail which was sent to you by Migraciones and you should get your money back.

      Option 2

      If above option doesn’t work, go to the Agencia Digital. On the first page, enter your personal data and then select “Mesa de Partes” at the top. There under “Tipo de Solicitud” choose “otros tramites administrativos” and under “Sub-tipo” select “devolucion de dinero”. Fill in the rest of the fields, download the form (you find it on the government website as well), fill it in and upload it again. Click on registrar and you should get a confirmation message on your screen (make a screenshot) and an e-mail which with you should be able to pick up your money at the Banco de la Nacion.


      Option 3

      With all the changes recently, I hope one of the two above options work. If not, maybe the system for getting wrong payments back on the old Migraciones website still does. So, you may want to try it there under “Devolución de pagos en línea

      Greetings
      Eva


    • This commment is unpublished.
      Dessy · 04/09/2022
      @Sunflower Hello Eva

      Thank you for the options! I have tried the Option 1 and it worked. The website sometimes has error and won't show the menu Devolución de pagos. I had to reload the page many times until the page showed the menu on the left side. I filled my data  and got the Solicitud to be shown to the Teller in the Banco de la Nación. It was easy.
      Again, thank you and keep doing this great website!

      Regards
      Dessy
    • This commment is unpublished.
      Sunflower
      • LimaEasy
      · 05/09/2022
      @Dessy Great to hear that the first option, which since last year is the "correct" one, worked.

      All the best
      Eva
  • This commment is unpublished.
    Jose · 07/07/2022
    What is the current fee to pay to allow a permit to sign contracts? Is it still 15.80 soles? 
  • This commment is unpublished.
    Dag · 06/05/2022
    "Those having excessively overstayed their welcome (we are talking about many months or even years), however, might be additionally sanctioned with an entry ban."

    I seek advice in dealing with Migraciones for an extended overstay and resulting sanction. Please let me know if anyone has advice on how to deal with this problem so one might legally return to Peru. 
    • This commment is unpublished.
      Sunflower
      • LimaEasy
      · 06/05/2022
      @Dag Hello Dag,

      as you have been so persistent sending 3 mails in 5 minutes and a comment as well, here again.

      Usually you can't leave Peru without having paid your overstay fee, so there must be more to the whole story.  In such circumstances you should really get in contact with an immigration attorney, the Peruvian consulate or Migraciones.

      On pagalo.pe you could pay overstay fees back to 2017: Code 00675 - Multa Extranjeros - Exceso Permanencia (Por Día). Everything earlier you have to get in contact with Migraciones or the Peruvian consulate anyway.

      All the best.

      Greetings
      Eva

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