All administration charges, processing fees and fines government agencies, public authorities and entities levy in Peru have to be paid at the Banco de la Nacion. While for years this meant standing in long lines at one of the numerous Banco de la Nacion branches, since 2018 you can as well pay online using the website/app pagalo.pe.
General information about paying charges, fees, and fines in Peru
So today, Peruvians and foreigners can still pay at any branch of the Banco de la Nacion. Additionally, payments can be made at some Banco de la Nacion ATMs and online with any Visa, Master or American Express debit or credit card as well as with the Peruvian Billetera Movil on the pagalo.pe website from a computer or with the pagalo.pe app from a smartphone or tablet.
No matter which way you choose to make your payment, you have to know:
which authority, for example Migraciones, Reniec, PNP, Labor Ministry, …, charges the fee
which code the procedure you want to pay has, for example, 07568 for the Migraciones administrative procedure “Changing of immigration status”; 06637 for a copy of a Peruvian birth or marriage certificate from Reniec; 08141 for the Interpol clearance from the PNP, 05533 for employment contracts of foreigners, …
Be aware that with some payment codes you can pay different administrative procedures ("concepto"): with the Migraciones code 07562, for example, you can pay for applying for the permit to sign contracts or for the special travel permit; with the code 05533 from the Labor Ministry you can pay either the approval of your work contract or the approval of the extension or modification of your work contract. So, make sure you pay the right thing and amount.
How to pay charges, fees and fines at a Banco de la Nacion branch
Since the introduction of the Banco de la Nacion online payment system pagalo.pe (see below how it works) the lines at the Banco de la Nacion branches aren’t as bad anymore and payments are usually done quite quickly (at least by Peruvian standards).
Once it's your turn, just give the teller the authority, the code and, if applicable, the "concepto" of the administrative procedure you want to pay; If you don't know the code, the staff is usually able to help.
Be aware that an increasing number of branches only accept payments when you first have created a voucher for your payment on pagalo.pe (see below). Payments at ATMs are only possible with a voucher.
Additionally, you will need your passport (foreigners with residency need their carné, Peruvians their DNI) as the payments are registered under your name and passport (CE, DNI) number. Payments made under other names aren’t accepted. So, make sure your name is written as in your passport (or on your CE, DNI) and your passport (CE, DNI) number is correct. If there is only the slightest inconsistency or a little spelling mistake, the payment isn’t accepted later.
Keep the receipt you get safe! Depending on the administrative procedure, you will later need it either to just prove your payment or to enter certain information and numbers on the receipt in online application forms.
How to pay charges, fees and fines using pagalo.pe
At the beginning of 2018, the Banco de la Nacion introduced their new online payment system called pagalo.pe. On the website or with the app, you can pay the most common fees of some Peruvian government agencies and public authorities easily and quickly online with any Visa, Master or American Express debit or credit card as well as with the Peruvian Billetera Movil.
Since the introduction, an impressive number of charges can now be paid online and others are constantly added; so before heading to the bank, check on pagalo.pe.
How to register on pagalo.pe and create an account
To use the online payment system, you first have to register on the pagalo.pe website or download the app and register there. Don’t use other user accounts to pay your fees as most fees are personal and payments under other users won’t be accepted later.
The registration is super simple. On the website just click on Ingresar which you can find on the right upper corner, then click on "Registrate" on the bottom right corner of the pop-up window and enter the information required on the next page.
First step to pay fees and administrative charges in Peru is to register on pagalo.pe.
Make sure you use a valid e-mail address you have unrestricted access to as an activation code is sent to this e-mail. Enter your passport number (CE / DNI number) and your complete (!) name exactly as in your passport (CE / DNI).
You are then asked to enter a cell phone number and select the Peruvian operator. Best is, of course to have a Peruvian cell phone number. But if you don't and leave the fields blank you can't register. You could, however, select one of the cell phone carriers and then just enter your number from home (max 9 digits) or any other 9 digit number.
Then enter the Captcha and accept the terms & conditions. After clicking on Registrar you are asked to activate your pagalo account by entering an activation code.
To finalize your pagalo.pe registration enter the activation code
So, check your e-mail. You should have received a message from pagalo with the activation code.
Enter the code and the Captcha and click on Activar usuario. You are ready to make payments using pagalo.pe
How to pay using pagalo.pe or create a voucher to pay at a Banco de la Nacion branch / ATM
To make online payments or to create a voucher to pay in cash, you now only have to log in to your account by clicking on "Registar" and entering your e-mail address and password.
Then click on the search area "¿Que trámite deseas pagar'?" at the top of the page.
To pay using pagalo.pe or to create a voucher for cash payment, after logging in to your account first choose the authority (for example Migraciones, PNP, Reniec, etc.)
In the drop-down menu, choose the authority, for example, Migraciones, and you will see all administrative procedures, including the codes that you can pay online. Click on the one you want to pay.
Then choose in the drop-down menu the procedure you want to pay (for example 07568 Cambio de calidad migratoria)
As a few codes include different administrative procedures, sometimes you additionally have to choose a “Concepto” on the next page.
On the next page, choose the concepto (for example Cambio de calidad migratoria rentista residente) and enter other required fields
Once you do that, the costs for this procedure appear. Then enter your passport (CE /DNI) number and click on "Agregar a carrito".
On the next page, you see the administrative procedure you have chosen and, if you want to pay more than one tramite, you can add others under "Agregar otro pago". When you are ready, accept the terms and conditions and click "Pagar".
Your "shopping cart" on pagalo.pe
Now you can choose to pay with any Visa, Master or American Express debit or credit card or the Billetera Movil by clicking the corresponding icon. Once the payment is cleared, a receipt is sent to your e-mail address.
Choose your payment method
Or by clicking on the red Banco de la Nacion icon, you can choose to pay in cash at any branch or some ATMs of the Banco de la Nacion with the voucher send to you.
No matter if you make the actual payment with pagalo.pe or at a Banco de la Nacion branch / ATM, keep the receipt you are sent or get safe! You will need it later either just to prove your payment or to enter certain information and numbers on the receipt in online application forms - if you apply for a residence visa, for example.
Be aware that sometimes it might take a few minutes up to an hour or so until the payment is processed. So, give it a bit of time before, for example, applying for your residence visa and entering the details of the receipt on the Agencia Digital.
Hello, I'm applying for a temporary work visa and one step before filling out the application is creating this account to pay admin fees. Unfortunately, I do not have a Peruvian phone number, therefore, I cannot create an account on the pagalo.pe website. Does this have to be done in person then? I was hoping to have all my paperwork done before arriving in the country, but it appears that might not be possible. Thanks for your help!
I assume you are a foreign national who can travel visa-free to Peru. Then, first of all you cannot have all your paperwork done before coming to Peru and you cannot apply for your temporary work visa when you are not in Peru.
If you haven't signed your work contract abroad and haven't had it legalized by the Peruvian Consulate, you must, for example, get a permit to sign contracts once you are in Peru, then sign the contract and have it approved by the Peruvian Ministry of Labor. And you must get the Ficha de Canje from Interpol in Peru. Additionally to enter the Agencia Digital, the online platform where you apply, you must enter the date you arrived in Peru. Best check out our Work Visa article, where the whole process is explained in detail.
Regarding your pagalo.pe question: For quite some time you could just enter any cellphone number and click on any provider with no problem. The activation code was sent to your e-mail address. But I just checked pagalo and saw that now they are sending the activation code to your cell phone, which you then have to enter on the second page. So, while you could try if it works when you enter your cellphone number from abroad, I fear that you won't receive the code. So, your only option is, once you are in Peru get a prepaid sim from Claro, for example, and then register on pagalo.
Matt, I was wrong. I just created a new account on pagalo using a non-existent phone number and selected as provider Claro. The activation code is not sent to the phone number! It's send to the e-mail address you entered. So, you could use your cell phone number from abroad.
hello, I can't seem to pay with a foreign credit card. I live in Canada and have tried with a mastercard and american express. Are you sure you can pay from abroad?
I don't know if you can pay on pagalo.pe when you are abroad. However, the Banco de la Nacion says that you can pay with any Visa, Master or American Express credit or debit card.
Anyway, if you are still in Canada, what do you want to pay? Depending on the procedure you have to be in Peru.
One option you could try is using a VPN and switch there to Peru. This often helps to access Peruvian websites that won't load from abroad, such as the Interpol page and sometimes the Migraciones Agencia Digital. Perhaps it helps in this case as well.
No, the first code 07567 isn’t outdated, it’s for a “solicitud de calidad migratoria”, so for applying for a residency which can only be done at a Peruvian consulate. If you are already in Peru, for example, as a tourist, you have to make a “cambio de calidad migratoria”, so, a change of your immigration status from, in your case, tourist to student.
Anyway, yes, you can get your money for the wrong payment back. There are two current options (and a third “old” one) and as I’m getting error messages when entering my Agencia Digital I can't check properly and I’m not sure which one works.
Option 1
Go to the Agencia Digital. On the first page, enter your personal data. On the second page, select “Devolucion de pagos” in the menu on the left (when I enter my Agencia Digital, the point is not there anymore; if it’s the same with you, then see option 2). Then confirm the terms & conditions, enter the data of the person who paid as requested, enter the information of the bank receipt as requested and then complete the form before clicking on registrar. You get a confirmation message on the screen (best make a screenshot) and an e-mail with the “numero de solicitud” is send to you. Go to the Banco de la Nacion with your ID and the e-mail which was sent to you by Migraciones and you should get your money back.
Option 2
If above option doesn’t work, go to the Agencia Digital. On the first page, enter your personal data and then select “Mesa de Partes” at the top. There under “Tipo de Solicitud” choose “otros tramites administrativos” and under “Sub-tipo” select “devolucion de dinero”. Fill in the rest of the fields, download the form (you find it on the government website as well), fill it in and upload it again. Click on registrar and you should get a confirmation message on your screen (make a screenshot) and an e-mail which with you should be able to pick up your money at the Banco de la Nacion.
Option 3
With all the changes recently, I hope one of the two above options work. If not, maybe the system for getting wrong payments back on the old Migraciones website still does. So, you may want to try it there under “Devolución de pagos en línea”
Thank you for the options! I have tried the Option 1 and it worked. The website sometimes has error and won't show the menu Devolución de pagos. I had to reload the page many times until the page showed the menu on the left side. I filled my data and got the Solicitud to be shown to the Teller in the Banco de la Nación. It was easy.
Again, thank you and keep doing this great website!
"Those having excessively overstayed their welcome (we are talking about many months or even years), however, might be additionally sanctioned with an entry ban."
I seek advice in dealing with Migraciones for an extended overstay and resulting sanction. Please let me know if anyone has advice on how to deal with this problem so one might legally return to Peru.
as you have been so persistent sending 3 mails in 5 minutes and a comment as well, here again.
Usually you can't leave Peru without having paid your overstay fee, so there must be more to the whole story. In such circumstances you should really get in contact with an immigration attorney, the Peruvian consulate or Migraciones.
On pagalo.pe you could pay overstay fees back to 2017: Code 00675 - Multa Extranjeros - Exceso Permanencia (Por Día). Everything earlier you have to get in contact with Migraciones or the Peruvian consulate anyway.
5 Comments
· 30/04/2023@MattHello Matt,I assume you are a foreign national who can travel visa-free to Peru. Then, first of all you cannot have all your paperwork done before coming to Peru and you cannot apply for your temporary work visa when you are not in Peru.If you haven't signed your work contract abroad and haven't had it legalized by the Peruvian Consulate, you must, for example, get a permit to sign contracts once you are in Peru, then sign the contract and have it approved by the Peruvian Ministry of Labor. And you must get the Ficha de Canje from Interpol in Peru. Additionally to enter the Agencia Digital, the online platform where you apply, you must enter the date you arrived in Peru. Best check out our Work Visa article, where the whole process is explained in detail.Regarding your pagalo.pe question: For quite some time you could just enter any cellphone number and click on any provider with no problem. The activation code was sent to your e-mail address. But I just checked pagalo and saw that now they are sending the activation code to your cell phone, which you then have to enter on the second page. So, while you could try if it works when you enter your cellphone number from abroad, I fear that you won't receive the code. So, your only option is, once you are in Peru get a prepaid sim from Claro, for example, and then register on pagalo.GreetingsEva
