All administration charges, processing fees and fines government agencies, public authorities and entities levy in Peru have to be paid at the Banco de la Nacion. While for years this meant standing in long lines at one of the numerous Banco de la Nacion branches, since 2018 you can as well pay online using the website/app pagalo.pe.
Content overview:
- General information about paying charges, fees, and fines in Peru
- How to pay at a Banco de la Nacion branch
- How to pay using pagalo.pe
General information about paying charges, fees, and fines in Peru
So today, Peruvians and foreigners can still pay at any branch of the Banco de la Nacion. Additionally, payments can be made at some Banco de la Nacion ATMs and online with any Visa, Master or American Express debit or credit card as well as with the Peruvian Billetera Movil on the pagalo.pe website from a computer or with the pagalo.pe app from a smartphone or tablet.
No matter which way you choose to make your payment, you have to know:
- which authority, for example Migraciones, Reniec, PNP, Labor Ministry, …, charges the fee
- which code the procedure you want to pay has, for example, 07568 for the Migraciones administrative procedure “Changing of immigration status”; 06637 for a copy of a Peruvian birth or marriage certificate from Reniec; 08141 for the Interpol clearance from the PNP, 05533 for employment contracts of foreigners, …
- Be aware that with some payment codes you can pay different administrative procedures ("concepto"): with the Migraciones code 07562, for example, you can pay for applying for the permit to sign contracts or for the special travel permit; with the code 05533 from the Labor Ministry you can pay either the approval of your work contract or the approval of the extension or modification of your work contract. So, make sure you pay the right thing and amount.
How to pay charges, fees and fines at a Banco de la Nacion branch
Since the introduction of the Banco de la Nacion online payment system pagalo.pe (see below how it works) the lines at the Banco de la Nacion branches aren’t as bad anymore and payments are usually done quite quickly (at least by Peruvian standards).
Once it's your turn, just give the teller the authority, the code and, if applicable, the "concepto" of the administrative procedure you want to pay; If you don't know the code, the staff is usually able to help.
Be aware that an increasing number of branches only accept payments when you first have created a voucher for your payment on pagalo.pe (see below). Payments at ATMs are only possible with a voucher.
Additionally, you will need your passport (foreigners with residency need their carné, Peruvians their DNI) as the payments are registered under your name and passport (CE, DNI) number. Payments made under other names aren’t accepted. So, make sure your name is written as in your passport (or on your CE, DNI) and your passport (CE, DNI) number is correct. If there is only the slightest inconsistency or a little spelling mistake, the payment isn’t accepted later.
Keep the receipt you get safe! Depending on the administrative procedure, you will later need it either to just prove your payment or to enter certain information and numbers on the receipt in online application forms.
How to pay charges, fees and fines using pagalo.pe
At the beginning of 2018, the Banco de la Nacion introduced their new online payment system called pagalo.pe. On the website or with the app, you can pay the most common fees of some Peruvian government agencies and public authorities easily and quickly online with any Visa, Master or American Express debit or credit card as well as with the Peruvian Billetera Movil.
Since the introduction, an impressive number of charges can now be paid online and others are constantly added; so before heading to the bank, check on pagalo.pe.
How to register on pagalo.pe and create an account
To use the online payment system, you first have to register on the pagalo.pe website or download the app and register there. Don’t use other user accounts to pay your fees as most fees are personal and payments under other users won’t be accepted later.
The registration is super simple. On the website just click on Ingresar which you can find on the right upper corner, then click on "Registrate" on the bottom right corner of the pop-up window and enter the information required on the next page.
Make sure you use a valid e-mail address you have unrestricted access to as an activation code is sent to this e-mail. Enter your passport number (CE / DNI number) and your complete (!) name exactly as in your passport (CE / DNI).
You are then asked to enter a cell phone number and select the Peruvian operator. Best is, of course to have a Peruvian cell phone number. But if you don't and leave the fields blank you can't register. You could, however, select one of the cell phone carriers and then just enter your number from home (max 9 digits) or any other 9 digit number.
Then enter the Captcha and accept the terms & conditions. After clicking on Registrar you are asked to activate your pagalo account by entering an activation code.

So, check your e-mail. You should have received a message from pagalo with the activation code.
Enter the code and the Captcha and click on Activar usuario. You are ready to make payments using pagalo.pe
How to pay using pagalo.pe or create a voucher to pay at a Banco de la Nacion branch / ATM
To make online payments or to create a voucher to pay in cash, you now only have to log in to your account by clicking on "Registar" and entering your e-mail address and password.
Then click on the search area "¿Que trámite deseas pagar'?" at the top of the page.

In the drop-down menu, choose the authority, for example, Migraciones, and you will see all administrative procedures, including the codes that you can pay online. Click on the one you want to pay.

As a few codes include different administrative procedures, sometimes you additionally have to choose a “Concepto” on the next page.

Once you do that, the costs for this procedure appear. Then enter your passport (CE /DNI) number and click on "Agregar a carrito".
On the next page, you see the administrative procedure you have chosen and, if you want to pay more than one tramite, you can add others under "Agregar otro pago". When you are ready, accept the terms and conditions and click "Pagar".

Now you can choose to pay with any Visa, Master or American Express debit or credit card or the Billetera Movil by clicking the corresponding icon. Once the payment is cleared, a receipt is sent to your e-mail address.

Or by clicking on the red Banco de la Nacion icon, you can choose to pay in cash at any branch or some ATMs of the Banco de la Nacion with the voucher send to you.
No matter if you make the actual payment with pagalo.pe or at a Banco de la Nacion branch / ATM, keep the receipt you are sent or get safe! You will need it later either just to prove your payment or to enter certain information and numbers on the receipt in online application forms - if you apply for a residence visa, for example.
Be aware that sometimes it might take a few minutes up to an hour or so until the payment is processed. So, give it a bit of time before, for example, applying for your residence visa and entering the details of the receipt on the Agencia Digital.