Migraciones

Term Definition
Migraciones

Migraciones, the Superintendencia Nacional de Migraciones (National Migration Superintendence), is the authority in Peru in charge of the immigration control of Peruvian nationals and foreigners.

Content overview

 

What does Migraciones do

Attached to the Ministry of the Interior, Migraciones issues travel documents (passports) to Peruvian nationals and oversees the migration movements of nationals and foreigners in order to ensure the country's internal security.

Being the immigration authority of Peru, Migraciones is especially important for foreigners who live and travel in Peru. Among many other immigration related topics, Migraciones is responsible for issuing temporary and permanent visas as well as special permits and approve the extension of visas and naturalizations.

 

Migraciones offices in Peru

The main office of Migraciones is in Lima’s district Breña. However, since January 2023, in Lima many applications related to foreigners are handled by the Lima Migraciones office "Carabaya" or increasingly more as well by the so-called MAC centers (Centros de Mejor Atención al Ciudadano).

Outside the Peruvian capital in the Peruvian provinces there are an additional 15 Migraciones offices, so-called jefaturas zonales, which handle all (im)migration related processes for both, Peruvians and foreigners.

Migraciones offices in Lima

  • Lima Migraciones head office
    Av. España 734, Breña, Lima
    Since 2023, dedicated to issuance of passports and other Migraciones services for Peruvians only
  • Lima Migraciones office "Carabaya"
    Jirón Carabaya 494, City center, Lima
    Dedicated to handling all Migraciones processes (taking of biometrical data, issuance of carnés and other immigration services) for foreigners
  • Other Migraciones offices in Lima
    All other Migraciones offices in Lima, including the one at the Jorge Chavez International Airport, the decentralized office in La Molina (Av. Ricardo Elías Aparicio 740, Urb. Las Lagunas de La Molina), the decentralized office at Jockey Plaza in Surco, the MAC Lima Norte, MAC Callao, MAC Lima Este and MAC Ventanilla, mainly offer services for Peruvians but over the past few months as well certain procedures for foreigners.

Migraciones offices in the provinces

  • Arequipa Migraciones office
    Urb. Quinta Tristan 2do. Parque, Distrito José Bustamante y Rivero, Arequipa
  • Chiclayo Migraciones office
    Calle Los Tumbos No. 160, Urbanización Santa Victoria, Chiclayo, Lambayeque
  • Chimbote Migraciones office
    Prolongación Leoncio Prado, Mz C, Lt. 2, Chimbote, Ancash
  • Cusco Migraciones office
    Av. El Sol 610, Local de Prefectura, Cusco
  • Huancayo Migraciones office
    Av. Giráldez 634, Camara de Comercio, Huancayo, Junín
  • Ilo Migraciones office
    Urb. Enapu-Peru Mz. B, Ilo, Moquegua
  • Iquitos Migraciones office
    Av. Andrés Avelino Cáceres block18, Morona Cocha, Iquitos
  • Piura Migraciones office
    At the corner of Av. Sullana with Av. Integración, Piura
  • Pucallpa Migraciones office
    Jr. Libertad 542, Pucallpa, Ucayali
  • Puerto Maldonado Migraciones office
    Av. 15 de August 658, Puerto Maldonado, Madre de Dios
  • Puno Migraciones office
    Jr. Ayacucho 270-280, Puno
  • Tacna Migraciones office
    Av. Circunvalación, Urbanización El Triángulo, Circunvalacion Oeste, Tacna
  • Tarapoto Migraciones office
    Jr. Ramirez Hurtado 433, Tarapoto, San Martín
  • Trujillo Migraciones office
    Av. Victor Larco Herrera 1216, Urbanización Los Pinos (Pasaje Las Torcazas 1209), Trujillo, La Libertad
  • Tumbes Migraciones office
    Av. Tumbes (Carretera Panamericana Norte km 1275.5), across from the stadium, Tumbes
 

How to contact Migraciones

Getting in contact with Migraciones, reaching someone there or receiving an answer is sometimes difficult and time consuming. If you want or need to get in contact with Migraciones you have different options.

Call Migraciones

Unfortunately, the Migraciones call center under 01 200 1000, where you got answers to all your questions and doubts regarding general Migraciones stuff and current applications, was discontinued. Instead, since March 2023, you can dail the AloMac central number 1800 for information about visa applications, visa extensions and other Migraciones related processes. For many months AloMac wasn't connected to the Migraciones system and couldn't give answers to questions regarding current applications, however, as the MAC centers increasingly as well handle foreigner-related processes sometimes you can get answers there as well.

Start a video call with Migraciones

If you have a question or doubts regarding a current application or are in need of some general information the best and often most successful way to speak to someone knowledgeable and super helpful at Migraciones is the video call. However, be aware that waiting times to be connected can be long, the system sometimes "hangs" and you might be disconnected without any reasons and have to start again.

But, if you are lucky you might be connected within 10 or 20 minutes and then have anything clarified in a few minutes. Best start a video call early, shortly after they open around 08.15 am to 08.30 am or later in the evening (they are available until 10.00 pm), then your chances to be connected quickly are high.

So, just enter the Agencia Digital and click on entrar. On the next page, select "Extranjero". Then choose in the drop-down menu passport and enter your passport number. Complete the other fields (birth date, nationality, last time you entered Peru and the Captcha) and click on Verificar. Now you are on the main page of the Agencia Digtal. Depending on your device, you usually find the video call icon on the bottom right corner.

migraciones video call
Migraciones video call icon

Just click on it and you get a ticket with a number and the approximate waiting time. Once you have your ticket, you usually hear a ringing tone, which indicates that you are still in the queue to be connected. As the displayed waiting time is rarely accurate, expect a longer or even much longer time until it's your turn.

In case your computer goes into the sleeping mode while waiting, don't panic. Just wake it up, refresh the Agencia Digital page, click on the video call icon and request a new ticket. It should be the same number you had before and you should hear the ringing tone. However, if you leave the Agencia Digital page or turn off your computer your spot is gone and you have to start from scratch.

Anyway, as soon as it's your turn, accept the video call within less than 30 seconds or so otherwise you are disconneted. Once you accepted the video call a new window opens and you are connected. It might take a few minutes until you hear and see someone. Do not close the window, otherwise all the waiting was for nothing. Just wait until the Migraciones staff starts talking. And don't worry, if your screen remains black and you can't see anyone; most probably - as increasingly the case - the camera on their side isn't turned on.

Even though waiting times are long, sometimes even extremly long, using the video call is surely the best option to get in contact with Migraciones. The staff is usually friendly, patient and tries their best to help knowledgeably and quickly.

Write an e-mail to Migraciones

Unfortunately, Migraciones discontinued their e-mail support (informes @ migraciones.gob.pe) at the beginning of 2023. So, you must use the above mentioned video call option on the Agencia Digital or call AloMac under 1800.

Additionally, for a few months now, the MAC centers have a support e-mail address, infomac @ pcm.gob.pe. Even though the MAC centers could only answer questions regarding general information about all sorts of Migraciones procedures during the first months after their implementation, as they are increasingly as well handle foreigner-related processes writing to them might give you answers to your questions.

And if you have some sort of technical problem with the Agencia Digital you can write an e-mail to asistenciaenlinea @ migraciones.gob.pe indicating your full name, passport number, if applicable, carné number, type of procedure you wanted to do on the Agencia, screenshot of the error that occurred and a detailed description of what happened. Usually, a day or two later you get a reply.

Make an appointment with Migraciones

If you wish or need to speak to someone at Migraciones in person at a Migraciones office you need an appointment. At least in Lima it's usually impossible to pass the security guard and are allowed to enter the building without one. At the Migraciones offices in the provinces you might have more luck in urgent cases.

To make an appointment just enter the Agencia Digital and click on entrar. On the next page, select "Extranjero". Then choose in the drop-down menu passport and enter your passport number. Complete the other fields (birth date, nationality, last time you entered Peru and the Captcha) and click on Verificar. Now you are on the main page of the Agencia Digtal. In the left menu click on Citas en linea and select Informes. On the next page, the reason for the appointment "Informes" should be pre-selected, so you just have to enter the Migraciones office where you wish to have your appointment, your e-mail address and phone number. Click on Siguiente and select an available date and time slot. Click on Siguiente and print the confirmation of your appointment which you have to present at the entrance of the Migraciones office together with your passport on the day of your appointment.

Be aware that especially in Lima it's nothing unusual that all displayed appointments are booked. So, your only option is to try again and again and again later until you hopefully find an available appointment. In urgent cases it might be better to try to get in contact with Migraciones using a video chat option.

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